Last updated: January 2024
Introduction
trichconve is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information You Provide
When you enquire about our services or make a booking, we may collect:
- Full name
- Email address
- Postal address
- Dietary requirements or accessibility needs
- Journey preferences and interests
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect certain information including:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
How We Use Your Information
We use the information we collect to:
- Process and manage your journey bookings
- Communicate with you about your enquiries
- Provide customer support
- Send relevant updates about your booked experiences
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract performance: to fulfil our obligations when you book a journey
- Legitimate interests: to improve our services and communicate relevant information
- Consent: for marketing communications, which you may withdraw at any time
- Legal obligation: when required by law
Data Sharing
We may share your information with:
- Accommodation providers and activity operators necessary for your journey
- Payment processors for secure transactions
- Service providers who assist our operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Booking records are typically retained for seven years for accounting purposes.
Your Rights
Under data protection legislation, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information may be transferred to and processed in countries outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your data.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or contacting you directly.
Contact Us
For questions about this Privacy Policy or our data practices, please contact:
trichconve
47 Merchants Row
Bristol, BS1 4QT
United Kingdom
Email: [email protected]